FAQs

Frequently Asked Questions

Have questions? We’re here to help. Below are some common inquiries you might have while browsing our site. If you can’t find the answer you’re looking for, please email us at [email protected] or call us at (737) 802-8663.

Sales tax depends on the state to which your order is shipped and is calculated at checkout.

To place an order by phone, please call (737) 802-8663, and one of our team members will assist you.

We accept all major credit cards, as well as Apple Pay, Shopify Payment, Google Pay, and PayPal.

For custom-made garments, we require a 60% deposit at the time of order placement. The remaining balance is collected prior to your second fitting.

You will receive email updates on your order’s processing and shipment. Once shipped, a tracking number will be provided.

Casual wear items typically ship within 1-2 weeks. Delivery times for custom-made items vary between 6 and 12 weeks. More accurate estimates can be provided when placing your order.

Shipping costs depend on the chosen shipping method at checkout, as well as the size and weight of the items.

Yes, we offer international shipping. Prices on the website do not include import duties or taxes, which are the purchaser’s responsibility.

For custom-made garments, we require a 60% deposit at the time of order placement. The remaining balance is collected prior to your second fitting.

You will receive email updates on your order’s processing and shipment. Once shipped, a tracking number will be provided.

Ready-to-wear items may be exchanged or returned for a full refund if returned within 14 days in unworn condition with the original tags intact. Custom-made items may not be returned or exchanged.

If you believe you’ve received a damaged or defective item, please contact our team and include your order number, shipping address, and photographs of the defect or damage.

Please email our team at [email protected] or call us at (737) 802-8663 with any questions you may have. We typically reply within two business days.

Items are removed from our site once they are sold out. If an item is no longer visible, it is unfortunately no longer available for purchase.

For made-to-measure garments, your clothier will determine with you during your fitting whether any adjustments are needed. Any necessary adjustments are conducted in-house at no cost to you for up to three months from the time of delivery.

In rare cases where a garment cannot be sufficiently adjusted, we will arrange for it to be remade. Please note that we are not responsible for alterations due to weight gain or loss after the garment is completed. Such alterations will be performed at the client’s expense.

Any changes made after the garment’s completion that deviate from the original instructions or styling will also be at the client’s expense. It is the client’s responsibility to properly care for their garments; we are not responsible for wear and tear. Alteration costs are not included in the price of ready-to-wear garments.

We feature thousands of fabrics from some of the world’s finest mills, including Dormeuil, Loro Piana, Fox Brothers, Harrisons of Edinburgh, W. Bill, Caccioppoli, and more. We prioritize fabrics that deliver performance, luxury, and durability to meet our clients’ everyday needs. Additionally, we carry premium materials such as cashmere, camel hair, and vicuña for specialized garments like blazers, suiting, overcoats, and black-tie attire.

Our standard turnaround time is typically 6-8 weeks from the date payment is received to the final delivery of your garment, including alterations.

We advise dry cleaning all of our garments.